ADVICE ON GOUT
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LIVING WELL SERVICE
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Sussex NHS 111 Survey
BOOKS CLOSED - FROM 16TH APRIL 2018 OUR BOOKS WILL BE CLOSED. WE WILL NOT BE ABLE TO REGISTER NEW PATIENTS FROM THIS DATE UNTIL FURTHER NOTICE.
EXTENDED HOURS - TUESDAY EVENING CLINIC
To help with winter pressures Seaside Medical Centre will be offering clinics on Tuesday evenings from 6.30pm-8.00pm starting on February 6th 2018. You can book an appointment with an Advanced Practitioner on the day should you require a routine appointment.
CARE NAVIGATION AT YOUR GP PRACTICE FROM MAY
WE AREN'T BEING NOSEY!
Data submitted by 56 GPs for over 5,000 consultations demonstrated 15% of the appointments were judged to have been appropriate for another practitioner, self management/pharmacy and another organisation in the practice. So it has been proven that the GP isn't always the best person for a patient to see. Patients could be seen and treated quicker by a nurse, paramedic, advanced nurse practitioner or physiotherapist for example.
NHS England are working with practices to help develop their admin and reception staff to improve efficiency and make sure practices access the right care for them. Reception staff are given training and access to a directory of information about services, in order to help them direct patients to the most appropriate source of help or advice. This may well be a service within the practice but also could be out in the community.
Patients may find the line of questions that the receptionists and admin staff may ask to be intrusive but staff at Seaside Medical Centre have been given specialist training as care navigators and possess additional skills to provide a crucial practice role in improving access to primary care. Care navigation has been introduced to ensure patients have the best care that is available to them.
Evidence shows navigation services can enhance patient and carer experience, reduce unnecessary hospital readmissions and promote living at home. So we do ask our patients to remember when the reception team ask you what you are looking to get from your appointment, they are trying to help you access the best treatment that could potentially be available to you!
Social Prescribing to improve mental health and wellbeing. Community Connectors can offer support to help you find practical solutions to everyday issues and refer you to specialist agencies for: Health/Well-being, Social Networks, Education/Training, Leisure Activities, Finance/Debt, Housing, Employment and Volunteering.
If you think they could help, come and speak to your Community Navigator at Seaside Medical Centre. Your GP can refer you, you can refer yourself or you can drop-in and see them in their clinic which is run at Seaside Medical Centre every Tuesday from 9am-5pm.
Seaside Medical Centre can now offer patients a full contraception service on an appointment basis. Medication, coils, injections and implants are now available. Please ask our receptionists for further information.
'WE SEEK HIM HERE'
Seaside Medical Centre was funded to undertake a project regarding 'Male Health' by the Queens Nursing Institute (QNI). Our project has been underway since March 2017 led by Jane Strong, Advanced Nurse Practitioner.
The Background to Our Project
Many studies have indicated that there is a gender divide in general health and the age of death, with woman having far better health outcomes and on average living longer. There are thought to be many reasons for this, masculine pride, work commitments, women attend for more routine appointments (pill check, smears, with children) and so are more conditioned to attend. However, no single reason can be given for this non-attendance for male patients. With this in mind, the Queens Nursing Institute commissioned and funded 10 projects, ours being one of them, to try and identify how this problem in Male health can be tacked.
We focused on male patients over the age of 50 who hadn't been to their surgery for at least 3 years and invited them in to a health screening clinic with Jane. We also felt that there was an opportunistic arm to our criteria for male patients who presented at the surgery who it was felt would also benefit from a health screen.
Health screening took place throughout the year in 30 minute clinics. In those clinics we identified 44 new health issues in 40 men and all of the patients are now involved in healthcare activities which will promote health and wellbeing and/or reduce disease progression. Interestingly 2 men who at first did not respond to our invite to attend the clinic have since been seen in the surgery and required fast track cancer referrals.
What does this mean for Seaside Medical Centre?
The project has come to a conclusion however, based on its success we are keen to continue this service in 2018; how can we afford not to? We have been shortlisted by the Burdett Trust for the Nursing Fund for Innovation and Leadership Award and have already been awarded £2,500 to spend on patient education and staff professional development.
Winning the overall award would enable us to expand on our original project and take our initiative forward to encourage men to attend for vital health screening not only in our practice but others too.
PRACTICE PATIENT SURVEY 2018
On Monday 29th January 2018 our Patient Forum members will be in the Practice helping us collect this years Practice Patient Survey. We would greatly appreciate your help and assistance in completing the survey if you visit the Practice for an appointment. This survey will also be available to all patients on our website from this date.
FRIENDS AND FAMILY RESULTS - MARCH 2018
Thank you for your feedback. There were 30 responses in March. 21 responses said that they were extremely likely to recommend us to family and friends. 6 responses said they were likely, 2 responses was neither likely nor unlikely and 1 response was extremely unlikely. The Family and Friends test is a chance for you to put forward your comments and rate your experience of our service.
DOMESTIC ABUSE FREEDOM COURSE
Domestic Abuse can affect any woman, whatever the background. Are you a survivor of domestic abuse and are interested in attending a course to help you understand your experience and recognise the early warning signs of abusive relationships? Home-Start East Sussex can support you to build a future free of abuse for you and any children you may have. Any woman living with domestic abuse and would like to move forward with their lives can join this friendly 11 week course. The next course will run once a week (excluding half term) on Monday mornings in Eastbourne. Beginning Monday April 16th 2018. Refer to their website hses.org.uk or call Sarah on 07505 426118 to discuss in confidence.
NEW ADVANCED CARE PRACTITIONER
Shirley Colvin has now joined Jane Strong at Seaside Medical Centre as our Advanced Care Practitioner. Shirley and Jane's role is an exciting advancement for the Practice in that they will be able to treat certain medical conditions without the direct supervision of a doctor. An Advanced Care Practitioner is licensed to diagnose diseases and conditions and prescribe medications as well as manage patient treatments. With Shirley joining Jane and the team we hope patients will have better access to medical treatment when it is required.
DO YOU THINK YOU COULD BE PREGNANT?
We are often asked what you need to do if you think you are pregnant. The GP no longer tests for pregnancy, the patient needs to buy a pregnancy test from a chemist to determine if they are pregnant. If you find that you are in fact pregnant you do not need to see the GP to be referred to the Midwife, you can now self refer. This will enable you to get a faster appointment to see your midwife who can give advice and who will be able to book you in for your first dating scan.
To make contact with the midwife please visit the website www.esht.nhs.uk/maternity/referral. Just fill in your details and click submit. Your Community Midwife will be in contact with you to book your first appointment.
ONE YOU! WANT TO BE THE HEALTHIEST YOU?
Making better choices today could have a huge influence on our health, whether it be reducing our risk of stroke, frailty in later life, cancer, heart disease or type 2 diabetes. Modern life isn't easy, tempting treats on offer, the comfort of a car when its cold to get to work, technology that allows us to shop at home.
One You is here to help you get back to a healthier you. One You, gives you support to make simple changes, provides you with the tools and encouragement to see the changes through. One You covers a variety, smoking, drinking, eating, moving, sleep, stress, sexual health, weight-loss and diabetes.
If you would like to take the steps and change, speak to your doctor or ask for details at the reception.
NEW PATIENT TEXT SERVICE
The Practice has recently installed a new messaging service for patients. The new system is programmed to send a booking confirmation once an appointment has been made and a reminder before the appointment is due to take place. This text reminder will allow you to cancel your appointment by replying CANCEL to the message. This service will also be used to send reminders regarding annual reviews and health campaigns. This service is only avaiable to patients if the Practice has an up to date mobile number on the system. Please ensure yor contact details are up to date at the Practice.
MEDICINE WASTE CAMPAIGN 2017
Did you know, medicines that are unused and thrown away cost the NHS £300 million of tax payer's money every year? Everyone has a part to play to reduce the waste of medicines, how can you help? If everyone makes small changes then together we can make a massive difference to reducing medicines waste and looking after OUR NHS.
How can you play your part?
- Did you know medicines cannot be re-used once they have left the pharmacy?
- Check your prescription bag and return any unwanted medicines back to the pharmacist whist you are still inside the pharmacy.
- Having regular discussions with your pharmacist and GP will mean you get the right help with taking your medicines.
- If your community pharmacy orders your prescription on your behalf, make sure that they know what medicines your require each month.
- Speak to your pharmacist about booking a medicines use review, to discuss getting the most from your prescription medicines.
- You do not need to make an appointment to see the pharmacist, just pop in and they will help you and answer your questions.
- Speak to your GP practice if your repeat prescription needs updating. Never order medicines that you no longer require.
- Check what medicines you have already at home before you re-order more.
- Did you know that if you don't order a medicine, it will still appear on your repeat prescription next time?
- Remember, don't request more medicines unless you have less than two weeks' supply in your medicine cupboard.
Just think by saving on wasted medicines, the money could be spent on hip and knee replacements, better drug treatment for cancer and alzheimers, recruitment of more community nurses, more scanning equipment, the list is endless.
REPEAT PRESCRIPTIONS - 72 HOURS
Unfortunately to the increasing workload of the doctors and the change in computer systems it has been necessary to increase the processing time of prescription requests. Please allow 3 FULL WORKING DAYS (excluding weekends and Bank Holidays) for repeat prescriptios, with additional time if it then has to be sent to a chemist. If you are in need of a prescription before this time then you will need to make an appointment to see your doctor or advanced nurse practitioner. Prescription requests can not be taken over the telephone by the receptionists or the doctors.
ROUTINE HIV TESTING FOR NEW GP PATIENTS
HIV testing saves lives. Eastbourne Borough has a higher rate of residents who have HIV compared to other areas of East Sussex. Due to this we now routinely offer an HIV self-test as part of every new registration as recommended by Public Health England.
ARE YOU A CARER?
Do you look after a relative, friend or neighbour who couldn't manage without your help?
If you provide unpaid support to a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems, you ARE A CARER? You might feel that you're doing what anyone else would do in your situation; looking after your mum, son or best friend and just getting on with it. Did you know that carers are eligible for a free flu vaccine? Book with Seaside Medical Centre today and let us know that you are a carer.
Seaside Medical Centre has been given a stamp of approval by inspectors after a visit from the Care Quality Commission in February. The Practice was found to be good for being caring, effective, safe, well led and responsive. The CQC team found an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Risks to patients were assessed and well managed and staff had the skills, knowledge and experience to provide effective care and treatment. Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
CERVICAL CANCER AWARENESS
Are you up to date with your smear test? Book now, its only 5 minutes that could save your life.
RECORD ACCESS - YOUR CHOICE!
From April 1st patients will have the choice to access their medical records using the internet as well as book appointments and request repeat prescriptions. The information available will be: your medications, allergies and known adverse reactions. Being able to see your record on-line might help you manage your medical conditions. If you would like access to your medical record please fill out a request form at the reception desk and provide photo ID, the reception team will process your application.
HEALTH HELP NOW
A new innovative website and mobile phone app to help people in East Sussex to understand where they should go for treatment, not sure what to do or who to be contacted has been launched. The HEALTH HELP NOW web app can be found online at healthhelpnow-nhs.net and is free to everyone who lives and works in East Sussex. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment - showing which services near them are open. It will help people to know when to go to A&E, and when not to.
DID NOT ATTEND!
Are you frustrated you can't get an appointment, do you know how many appointments are wasted? In September the Practice had 231 unattended appointments. 134 Doctor appointments and 97 Nurses appointments. If all the appointments that had been unattended were 10 minutes, which we know not to be the case, just over 23 hours of working time was wasted. Patients should understand why it is vital to cancel unwanted appointments. Cancelling appointments couldn't be easier, on-line, by telephone or in person.
MACMILLAN MOBILE INFORMATION
Macmillan provide face to face and confidential cancer information and support anyone with concerns about cancer. The support service has four mobile units and an indoor Infozone that goes to shopping centres and hospital. To check when a mobile information service is in your area go to www.macmillan.org.uk/mobileinfo
CARE FOR THE CARERS DROP IN
Care for the Carers will be holding a drop-in clinic every 1st and 3rd Tuesday of the month from 9am until 12 noon with support worker Mark Tolhurst at Seaside Medical Centre. Mark will be available for help and advice.
Care for the Carers Information
DEALING WITH DEMENTIA
We would like to tell our patients about a service available to carers and relatives of someone with dementia. Admiral Nurses can provide diagnosis support, discuss support, and offer coping strategies. The service is run by BUPA and they believe that the home environment is just as important as one that is provided within a care home setting. It also helps families stay together. the service is free. If you need further help and advice then contact, Admiral Nurses on Telephone 01323 886867 or Email email@example.com
NHS Choices (www.nhs.uk) is the UK's biggest health website. Along with articles and reports, the site offers hundreds of videos, interactive tools and listings that allow you to compare services, such as hospitals, GPs, care homes or dentists. You can also rate and comment on any service. You can rate Seaside Medical Centre by searching for Seaside Medical Centre (Eastbourne) and we welcome your feedback.
This service enables you to book and cancel appointments with our practice using the internet. You will need to register with the practice for this service, and once registered you will be given information that will enable you to create your username and password. When your account has been created and activated you will be able to book appointments with available doctors, view existing appointments and cancel appointments if required. If you are wanting to register then please visit the surgery and the receptionists will be happy to help you.
PHONE IN TO SPEAK TO A DOCTOR
You can now ring the surgery between 8.00am and 9.00am Monday to Friday to speak with a doctor should you feel you may not need a face to face appointment. If the doctor is speaking to another patient the doctor will return your call within the hour. Call 725667 from 8am for a phone consultation.