DR MORAD IS LEAVING SEASIDE MEDICAL CENTRE
It is with regret that we are having to announce that Dr Morad will be leaving Seaside Medical Centre on 31st July 2018. Sadly due to family commitments Dr Morad is having to relocate and move away from Eastbourne for the time being. From the 31st July, Dr Morad's patients care will be taken over by one of her colleagues at the Practice. We do ask her patients to bear with us whilst the changeover is taking place. As previously, you will be able to book appointments with any Doctor at the Practice as well as Jane Strong and Shirley Colvin our Advanced Nurse Practitioners.
EXTENDED HOURS - TUESDAY EVENING CLINIC
Seaside Medical Centre will now be offering clinics on Tuesday evenings from 6.30pm-8.00pm. You can book an appointment with an Advanced Care Practitioner and a GP on the day should you require a routine appointment.
CONSENT FOR ONLINE ACCESS TO YOUR MEDICAL RECORDS
You can now view your coded GP medical record. If you would like to have secure online access to your records, we need to make sure you understand what this involves.
All applications for medical record access must be authorised by a GP or other designated member of the practice team before this is enabled for a registered online user. A GP may wish to review the record and discuss the content with the patient prior to authorising access. Record access will not be enabled for any individual registered with the practice for less than three months except by approval of a GP partner. All patients wishing to see their coded medical records should come into reception and complete the relevant form. We would require photo ID as part of this application. By signing this form you will be giving us permission to proceed with setting up this service for you. If you decide not to join, or wish to withdraw, it will not affect your treatment in any way. Access will be withdrawn to patients that do not use the system in a responsible manner and it is the patient's responsibility to keep their username and passwords secure. Please remember that this process will take 21 days from submitting the relevant form.
CARE NAVIGATION AT YOUR GP PRACTICE. STARTING WEDNESDAY 6TH MAY 2018!!
WE AREN'T BEING NOSEY!
Data submitted by 56 GPs for over 5,000 consultations demonstrated 15% of the appointments were judged to have been appropriate for another practitioner, self management/pharmacy and another organisation in the practice. So it has been proven that the GP isn't always the best person for a patient to see. Patients could be seen and treated quicker by a nurse, paramedic, advanced nurse practitioner or physiotherapist for example.
NHS England are working with practices to help develop their admin and reception staff to improve efficiency and make sure practices access the right care for them. Reception staff are given training and access to a directory of information about services, in order to help them direct patients to the most appropriate source of help or advice. This may well be a service within the practice but also could be out in the community.
Patients may find the line of questions that the receptionists and admin staff may ask to be intrusive but staff at Seaside Medical Centre have been given specialist training as care navigators and possess additional skills to provide a crucial practice role in improving access to primary care. Care navigation has been introduced to ensure patients have the best care that is available to them.
Evidence shows navigation services can enhance patient and carer experience, reduce unnecessary hospital readmissions and promote living at home. So we do ask our patients to remember when the reception team ask you what you are looking to get from your appointment, they are trying to help you access the best treatment that could potentially be available to you!
Social Prescribing to improve mental health and wellbeing. Community Connectors can offer support to help you find practical solutions to everyday issues and refer you to specialist agencies for: Health/Well-being, Social Networks, Education/Training, Leisure Activities, Finance/Debt, Housing, Employment and Volunteering.
If you think they could help, come and speak to your Community Navigator at Seaside Medical Centre. Your GP can refer you, you can refer yourself or you can drop-in and see them in their clinic which is run at Seaside Medical Centre every Tuesday from 9am-5pm.
WELL DONE JANE STRONG QN!!
FINALIST OF THE BURDETT NURSING AWARDS 2018. PRESTIGIOUS AWARD FOR NURSES.
Seaside Medical Centre was funded to undertake a project regarding 'Male Health' by the Queens Nursing Institute. Our project has been underway since March 2017 led by Jane Strong our Advanced Nursing Practitioner. Health Screening took place throughout the year in 30 minute clinics. In these clinics there were 44 new health problems identified in 40 men and all of the patients are now involved in healthcare activities which will promote health and wellbeing and/or reduce disease progression. Interestingly 2 men who at first did not respond to our invite to attend the clinic have since been seen in the surgery and required fast track cancer referrals.
Based on its success we were shortlisted by the Burdett Trust for the Nursing Fund for Innovations and Leadership Award. For being shortlisted we have been awarded £2,500 to spend on patient education and staff professional development.
As a shortlisted entrant we were invited to present our project to the judges over a two day judging process at the British Library in March. The Burdett Nursing Awards were held at a dinner at the Waldorf Hotel in London. The evening was hosted by the 'Call the Midwife' actress Helen George and attended by over 250 guests including ourselves as a shortlisted team. The evening can only be described as truly inspirational. All the teams that were invited to the evening delivered amazing projects that made a real difference and created a real momentum for change. We were overwhelmed to have been placed 2nd in our category.
Leading on from success of the project which has been led by Jane, we endeavour to continue with what has proven to be vital health screening in Men. We would hope to take our initiative forward to encourage men to attend for vital health screening not only in our practice but other practices also. This project urges partners, wives, girlfriends to persist in encouraging their loved ones to attend a men's health clinic.
FULL CONTRACEPTION SERVICES
We are pleased to let our patients know that we can now offer full contraception services. Shirley Colvin our Advanced Nurse Practitioner is now working at Seaside Medical Centre on Tuesday evening and all day Wednesday, Thursday and Friday. With Shirley's skills in addition to the Nursing Team we can now offer contraceptive implants, contraceptive injections, contraceptive coils, contraceptive pill advice and family planning.
PARAMEDIC AT SEASIDE MEDICAL CENTRE
We are delighted to welcome Guy Emery to the clinical team at Seaside Medical Centre. Guy comes with a wealth of skill and has over 30 years experience with the ambulance service; this will greatly strengthen the medical service we offer at Seaside Medical Centre. You can expect to see Guy on home visits from July.
NEW ADVANCED CARE PRACTITIONER
Shirley Colvin has now joined Jane Strong at Seaside Medical Centre as our Advanced Care Practitioner. Shirley and Jane's role is an exciting advancement for the Practice in that they will be able to treat certain medical conditions without the direct supervision of a doctor. An Advanced Care Practitioner is licensed to diagnose diseases and conditions and prescribe medications as well as manage patient treatments. With Shirley joining Jane and the team we hope patients will have better access to medical treatment when it is required.
DO YOU THINK YOU COULD BE PREGNANT?
We are often asked what you need to do if you think you are pregnant. The GP no longer tests for pregnancy, the patient needs to buy a pregnancy test from a chemist to determine if they are pregnant. If you find that you are in fact pregnant you do not need to see the GP to be referred to the Midwife, you can now self refer. This will enable you to get a faster appointment to see your midwife who can give advice and who will be able to book you in for your first dating scan.
To make contact with the midwife please visit the website www.esht.nhs.uk/maternity/referral. Just fill in your details and click submit. Your Community
ARE YOUR DETAILS UP TO DATE?
Due to our new computer upgrade and our new Text Reminder Service we need to ensure the contact details we have for our patients are up to date. It is important that we have the correct telephone numbers including mobile telephone numbers on file. Please could you either come into the Practice and fill in our contact details slip or telephone the Practice and speak to our Reception Team.
Seaside Medical Centre has been given a stamp of approval by inspectors after a visit from the Care Quality Commission in February. The Practice was found to be good for being caring, effective, safe, well led and responsive. The CQC team found an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Risks to patients were assessed and well managed and staff had the skills, knowledge and experience to provide effective care and treatment. Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. Read the full report HERE.
We are not a travel clinic and can only offer a limited service to patients that are registered at Seaside Medical Centre. Patients requiring holiday vaccinations need to complete a holiday vaccination form and submit it to the Practice 4 weeks prior to travelling. We will not be able to provide vaccinations unless the appropriate time has been allowed. Patients needing holiday vaccinations urgently need to approach a Travel Clinic. For more details on this service see Clinics and Services.
For more details on this service see 'Clinics and Services'
The Diabetic Clinics are run by Dr Varuna and Nurse Lucy. We do ask that patients that receive a letter regarding their appointments, should ring the Practice and confirm that they are able to attend. ONLINE ACCESS TO YOUR MEDICAL RECORDS - COMING SOON
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Due to the increasing workload of the doctors and the change in the computer systems it has been necessary to increase the processing time of prescription requests. Please allow 3 FULL WORKING DAYS (excluding weekends and Bank Holidays) for repeat prescriptions, with additional time if it then has to be sent to a chemist. If you require your medication before this time then please make an appointment with the doctor. Prescription requests can not be taken over the telephone by receptionists or the doctor. Do you need to re-order your medication? Visit our prescriptions page and complete the online form. You can now sign up to do your prescriptions electronically (EPS). Doing this means that your prescription is sent to a chemist of your choice electronically, instead of being collected by a chemist collection service. This saves the patient time and allows the chemist to process the prescription quickly. See also the important information regarding changes to the collection of prescriptions to comply with the Care Quality Commission. Find out more
Click here to view information on The Electronic Prescription Service (EPS)
Need an appointment? You can phone the practice or make appointments on-line. We would appreciate if patients cancel appointments that are not required in order to allow others to use them. Find out more
There is good access for the disabled to all of our consultation rooms, we have a lift to all floors. The surgery has a ramp and wide doors to allow for wheelchair access. If you require help getting through the doors please let us know you are coming so we can assist you.
The Practice offers the facility to breastfeed in private. Please ask for assistance at the reception.
CARE FOR THE CARERS DROP-IN CLINIC
Care for the Carers will be holding a drop-in clinic every 1st and 3rd Tuesday from 9am until 12 noon with the support worker Mark Tolhurst at Seaside Medical Centre. Mark will be available for help and advice. Care for the Carers Information
CONDUCT WITHIN THE PRACTICE
We ask that our patients refrain from eating and drinking whilst in the Practice. All mobile telephones and electronic devices should remain on silent and children should be supervised at all times.
When the Practice is closed the out of hours service has been replaced with NHS 111. If you ring the Practice when we are closed and need medical attention a message will be given along with instructions to ring 111. All calls made to this service from any landline or mobile telephone will be free of charge.
So for medical care when the Practice is closed please call 111.
National GP Survey Rankings 2015
Click Here to find out more
FRIENDS AND FAMILY SURVEY - NEW
Click here if you would like to take part in the Friends and Family Test.
Book now for your annual Flu vaccination.
For further information, please CLICK HERE
STATEMENT OF PURPOSE
Under the Health and Social Care Act 2008 Seaside Medical Centre is required to provide a statement of purpose to the Care Quality Commission:
All our staff are bound by the same rules of confidentiality as the Doctors and Nurses
CARE QUALITY COMMISSION
The Care Quality Commission has been set up to ensure that a wide range of health and social care services in England are meeting national standards of quality and safety. All GP Practices will be regulated by the Care Quality Commission from April 2013. If you would like to contact the CQC on 03000 616161 or at email@example.com if you would like to share an experience or a concern.
COMMUNITY SERVICES DIRECTORY
Download Community Services Directory Leaflet Here
Download our latest Newsletter
To visit patient.co.uk, please Click Here
To visit NHS Choices, please Click Here
TRAVEL HEALTH QUESTIONNAIRE
To take our Travel Health Questionaire, please Click Here
Diabetes Audit Patient Information
Diabetes Audit Poster
(Site updated 18/07/2018)