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New Telephone System - Phone Queuing

Following feedback from patients we have upgraded our phone system to enable a better patient experience. The Practice have always acted on feedback and although we ensure all of our receptionists and admin staff are available at 8.30am to answer telephone calls, increased patient demand on the system can mean a frustrating wait for patients in the queue. Our new phone system enables patients to ring the Practice but still be able to get on with their day, confident in the knowledge that they will be called back once they reach number 1 in the queueing system.

Patients need to ring into the Practice as usual and listen to the options made available to them; 

  • Press 1 to cancel your appointment 
  • Press 9 to reserve your place in the queue and get a call back when your call reaches number 1.
  • Patients can now press option 1 to leave a voice message to cancel their appointment.

We ask patients to leave their name, date of birth and where possible the booking being cancelled. Once the appointment has been cancelled, we will send a confirmation text. The feedback from patients so far has been excellent and we hope this small change will enable patients to feel less frustrated when phoning into the Practice especially in the morning.

Online Services - Engage Consult

There are many things that can be dealt with online at Seaside Medical Centre now through 'Engage Consult'.  The Engage Consult online consultation system can by used through your smartphone, tablet or PC. 

  • request help about a non-emergency medical problem
  • order repeat prescriptions
  • request a sick note
  • ask about test results
  • contact us about an admin request

There are these helpful guides for patients:

Patient Guide - How to Register for Engage Consult

Patient Guide - How to Send a Consult

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Interpreting and Translation Service

If communication is difficult and you need help with interpreting and translation, please arrange for a friend or relative to accompany you to your appointment. This will ensure that your visit to the doctor is beneficial and will enable you to be treated appropriately. Interpreting and Translation services are available and can be arranged in advance of the appointment with prior notice. This service can be arranged free of change.