IMPORTANT PATIENT INFORMATION ON THE COVID VACCINATION PROGRAMME
DO NOT RING THE SURGERY ABOUT COVID VACCINATIONS.
We are not able to provide patients with mask exemption letters. Please click the link below on face coverings.
SEE OUR FURTHER INFORMATION SECTION FOR HELP AND ADVICE DURING THE COVID PANDEMIC
We are asking that patients attending the surgery for any appointment should arrive with a face mask or other appropriate covering of the nose and mouth.
Child Therapy Service - More than just a Coffee Morning
GDPR Questions answered
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LIVING WELL SERVICE
Click here to view the Living Well Presentation.
For further information, please CLICK HERE
SEE A GP BY VIDEO WITH LIVI. EVEN AT WEEKEND.
Patients of Seaside Medical Centre can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day-even at weekends. The service is available during the hours of 7am-10pm Monday-Friday and 8am-4pm Saturday-Sunday. The service is provided free on the NHS.
You can download the LIVI app to your mobile phone or tablet, at the App Store of Google Play. Or visit www.livi.co.uk for more information.
LIVI GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in depth diagnosis based on your medical history.
Get the LIVI app here: https://bit.ly/2ZGrYV0
LIVI Patient Feedback
GET THE NHS APP - GET MORE CONTROL OF YOUR HEALTH AND CARE
A simple and secure way to access a rang of NHS services on your smartphone or tablet. The NHS App is the first app from the NHS for people across England. You can use it wherever you are, at any time of the day or night. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use 'Patient Access' you can continue to use it. You can use the NHS App as well.
SOUTHDOWN - MENTAL HEALTH
Community Connectors - There are times when we all need support to address life's challenges. When everyday life is affecting someone's mental health and wellbeing, knowing how to access support available can make a big difference. Community Connectors works in partnership with GPs and our team of Community Navigators can help by:
- Giving you the time to explore and identify what is important for your health and wellbeing and the issues you'd like to address.
- Providing support and encouragement to identify and connect you to the activities, services and groups you can benefit from in your local community.
- Support you and provide encouragement to start using the services that can help you. We can support with: Health & Wellbeing; Leisure Activities; Social Networks; Housing Education; Training; Finance; Debt; Volunteering; Employment.
Due to Covid-19 restrictions we are currently working remotely and providing home support. If you would like more information please get in touch or see our website;
EVENING, WEEKEND AND BANK HOLIDAY APPOINTMENTS
Evening, weekend and bank holiday GP appointments are now available. Seaside Medical Centre now has access to an Extended Access Service. This service is for patients that need more flexibility to see a GP in the evening, weekend and bank holiday.
Appointments can be booked as normal through Seaside Medical Centre, although you will be seen at a different surgery and not by your own GP. When booking with this service you will be asked by the receptionist if you consent to the GP having access to your full medical records. Unfortunately if you do not consent to this, the service would not be available to you.
We hope our patients will find this additional service beneficial to them as we appreciate it may not always be convenient to access a GP during the day when they may be working.
NHS TALKING THERAPIES
Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help with common mental health problems like stress, anxiety and depression.
Who can have talking therapies on the NHS?
You need to be registered with a GP to get talking therapies on the NHS, but you do not need a referral from a GP. You can refer yourself directly to an NHS psychological therapies service (IAPT) on line.
You need to be aged 18 or over. Some services offer treatment for young people aged 16 and 17, but you need to check this with individual services.
What can talking therapies help with?
You do not need to have a diagnosed mental health problem to refer yourself to an NHS psychological therapies service (IAPT).
You may be:
- having panic attacks
- struggling with flashbacks and nightmares
- feeling low and hopless
Perhaps you're finding it hard to cope with work, life or relationships.
Other things that talking therapies can help with include:
- constant worrying
- obsessive thoughts or behaviours
- fear of social situations
For more information go to
'Free service for the homeless starting 16th December'
Cancer National Screening Programmes
Seaside Medical Centre supports the national cancer screening programmes. We actively encourage our patients to accept any invitations they receive. If you miss such an appointment you may receive communication directly from our clinical team asking you to reconsider taking part and to book a new appointment. Below are the links you will need if you require any further information about the current programmes-
"MY HEALTH RECORD"
"My Health Record" is a secure online system where patients can view their outpatient letters on any internet-enabled device, e.g. a desktop computer, tablet or smartphone. Patients will receive an invitation letter through the post with their next outpatient's appointment letter. The invitation letter provides the information that a patient needs to enrol, including some unique credentials for the simple enrolment process.
Patients with questions should go to the webpage https://www.esht.nhs.uk/my-health-record. If your questions can not be answered you can complete an online comments and enquiry form which will direct their question to one of the "My Health Record" team who will be pleased to contact you directly.
PATIENTS REGISTERED WITH SEASIDE MEDICAL CENTRE
At Seaside Medical Centre we have a policy regarding changing doctors within the Practice. For more information please click the link below
Policy for requests to change GP at the Practice
YOUTH MENTAL HEALTH DROP-IN FOR 14-25 YEAR OLDS
No referrals, no appointments just drop in!
Following a successful third year for the award winning i-Rock youth mental health service in Hastings, a new service has now opened in Eastbourne. The service is funded through Local Transformation Plan money and provided by East Sussex County Council and Sussex Partnership NHS Foundation Trust in partnership with local youth providers.
Young people aged 14-25 are welcome to drop-in with no referral, appointment or minimum threshold: they will be seen immediately by an experienced member of the team and supported to choose the pathway that best meets their needs. Young people can seek support regarding their mental health, relationships, housing, education, employment or wellbeing.
The service is open on Mondays, Tuesdays and Thursday 11am-6pm and is based at Greencoat House, 32 St Leonards Road, Eastbourne, BN21 3UT. . You can email i-Rock at firstname.lastname@example.org.
DO YOU HAVE DIABETES?
Do you have diabetes? Diabetes is the leading cause of preventable sight loss in the UK. Have you had your free annual eye screening? Want to know more? Talk to your GP or contact the diabetic eye screening programme on 0300 1314 399 or go to this link
Please note Sick day rules if you were to get ill. Also Diabetes and COVID-19 Key Information can be found here: https://www.england.nhs.uk/london/london-clinical-networks/our-networks/diabetes/diabetes-covid-19-key-information/
WHEN SHOULD I WORRY?
Your guide to coughs, colds, earache and sore throats.
RECRUITING NEW MEMBERS
Seaside Medical Centre is lucky to have an active Patient Participation Group that meets at the Surgery every 4 months to discuss the business at Seaside Medical Centre. We are seeking new members for the Patient Participation Group, young people, workers, retirees, anyone with a few hours to spare. With the Patient Groups input we endeavour to improve the service and quality of care the Seaside Medical Centre provides their patients. If you would be interested in joining the group or would like more information regarding joining the group then please contact Claire Matthews at the Surgery. Of course we would still encourage anyone that would like to sign up to be a virtual group member to complete the form.
SEASIDE MEDICAL CENTRE COMES OUT ON TOP AT 92.2%
If you have every been worried about visiting your local GP Practice, knowing other patients have had a good experience can help to set your mind at ease. Thanks to data gathered in the GP Patient Survey you can check how your GP surgery ranks in your area. Twice a year more than a million adults who are registered with a GP in England are sent this survey. Ratings are based on experience of access, making appointments, quality of care, patient health and experience of NHS services when a patient's GP practice was closed. Patients are also asked how likely they are to recommend their practice to others. As headlined in the Eastbourne Herald, Seaside Medical Centre has come out top in this survey with an astounding 92.2% of patients that would recommend the surgery and the care they receive. This information is available on the NHS Choices website. You can read this report also by visiting https://www.gp-patient.co.uk/report?practicecode=G81017. Or you can view your local surgery rankings by entering the location, town or postcode and filtering the list based on NHS Users Ratings, visit https://www.nhs.uk/service-search/gp/locationsearch/4
IF YOU NOTICE 'BLOOD IN YOUR PEE' CAMPAIGN
If you notice blood in your pee, even if its 'just the once' tell the doctor. It could be an early sign of bladder or kidney cancer. Finding it early makes it more treatable, so tell your doctor straight away. BE CLEAR ON CANCER. nhs.uk/bloodinpee
CONSENT FOR ONLINE ACCESS TO YOUR MEDICAL RECORDS
You can now view your coded GP medical record. If you would like to have secure online access to your records, we need to make sure you understand what this involves.
All applications for medical record access must be authorised by a GP or other designated member of the practice team before this is enabled for a registered online user. A GP may wish to review the record and discuss the content with the patient prior to authorising access. Record access will not be enabled for any individual registered with the practice for less than three months except by approval of a GP partner. All patients wishing to see their coded medical records should come into reception and complete the relevant form. We would require photo ID as part of this application. By signing this form you will be giving us permission to proceed with setting up this service for you. If you decide not to join, or wish to withdraw, it will not affect your treatment in any way. Access will be withdrawn to patients that do not use the system in a responsible manner and it is the patient's responsibility to keep their username and passwords secure. Please remember that this process will take 21 days from submitting the relevant form.
NATIONAL DATA - OPT OUT UPDATE
The NHS wants to make sure you and your family have the best care. Your health and adult social care information supports your individual care. It also helps the NHS with research and planning to improve health and care services in England. Unless you have chosen to opt out, your confidential patient information can be used for research and planning.
The significance of this change is that patients cannot opt out via their GP practice anymore. Patients wishing to opt out must contact the NHS centrally. To manage your choice go to https://www.nhs.uk/your-nhs-data-matters/manage-your-choice or ring the helpline on 0300 3035678.
This online service allows you to make or change your decision at any time. You can also download a form to manage a choice on behalf of another individual by proxy. For example, if you are a parent or guardian of a child under the age of 13.
EXTENDED HOURS - TUESDAY EVENING CLINIC
These clinics will restart on Tuesday 1st September
Seaside Medical Centre will now be offering clinics on Tuesday evenings from 6.30pm-8.00pm. You can book an appointment with an Advanced Practitioner and a Health Care Assistant on the day should you require a routine appointment.
Did you know that everyone can access free, impartial and confidential benefits and debt advice? Every year over £13 billion of benefits go unclaimed by people who are entitled to them. Last year the Benefits & Debt Advice Project supported over 10,000 people with benefits and debt advice and helped them claim over £8 million in benefits that they were entitled to but had not been receiving.
Your local NHS fund the project to help people with any benefit issues, concerns or questions they may have. Our service is open to everyone. We help people whose personal circumstances have recently changed, who have recently suffered an illness or disability, or who have a partner who requires looking after. All these situations and more can mean a person's entitlement to benefits can change. We also help a lot of people who have previously had a benefit application turned down.
The project supports a lot of people who have issues with their ill-health or disability benefits. Sometime it isn't always necessary to make an appointment with your GP about your benefit claim and we help many people to complete an accurate and successful benefit application.
You can call us on 0333 344 0681 (03 calls cost no more than national rate calls to 01 or 02 numbers and count towards inclusive minutes), lines open Monday to Friday 9am to 5pm or email us at email@example.com.
DO YOU THINK YOU COULD BE PREGNANT?
We are often asked what you need to do if you think you are pregnant. The GP no longer tests for pregnancy, the patient needs to buy a pregnancy test from a chemist to determine if they are pregnant. If you find that you are in fact pregnant you do not need to see the GP to be referred to the Midwife, you can now self refer. This will enable you to get a faster appointment to see your midwife who can give advice and who will be able to book you in for your first dating scan.
To make contact with the midwife please visit the website www.esht.nhs.uk/maternity/referral. Just fill in your details and click submit. Your Community Midwife will be in contact with you to book your first appointment.
ONE YOU! WANT TO BE THE HEALTHIEST YOU?
Making better choices today could have a huge influence on our health, whether it be reducing our risk of stroke, frailty in later life, cancer, heart disease or type 2 diabetes. Modern life isn't easy, tempting treats on offer, the comfort of a car when its cold to get to work, technology that allows us to shop at home.
One You is here to help you get back to a healthier you. One You, gives you support to make simple changes, provides you with the tools and encouragement to see the changes through. One You covers a variety, smoking, drinking, eating, moving, sleep, stress, sexual health, weight-loss and diabetes.
If you would like to take the steps and change, speak to your doctor or ask for details at the reception.
CONSENT FOR TEXT MESSAGE REMINDERS AND E-MAILS FOR HEALTH PROMOTIONS AND PRACTICE DEVELOPMENTS
For new patients joining the Practice from 25th May 2018
Due to the General Data Protection Regulations that were introduced on May 25th 2018 we require your consent to contact you with information that isn't directly related to your own medical care. This could be for example changes in practice services, opening hours, invites to attend flu clinics and health promotional talks and information. If you would be happy to consent to this service then please see the team at reception who will be able to provide you with a form to complete.
REPEAT PRESCRIPTIONS - 72 HOURS
Unfortunately to the increasing workload of the doctors and the change in computer systems it has been necessary to increase the processing time of prescription requests. Please allow 3 FULL WORKING DAYS (excluding weekends and Bank Holidays) for repeat prescriptios, with additional time if it then has to be sent to a chemist. If you are in need of a prescription before this time then you will need to make an appointment to see your doctor or advanced nurse practitioner. Prescription requests can not be taken over the telephone by the receptionists or the doctors.
ARE YOU A CARER?
Do you look after a relative, friend or neighbour who couldn't manage without your help or who needs extra help, as they grow older?
If you provide unpaid support to a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems, you ARE A CARER? You might feel that you're doing what anyone else would do in your situation; looking after your mum, son or best friend and just getting on with it. Did you know that carers are eligible for a free flu vaccine? Book with Seaside Medical Centre today and let us know that you are a carer. Care for the Carers, the Carers Centre for East Sussex providing support, advice and guidance for local carers www.cftc.org.uk
Seaside Medical Centre has been given a stamp of approval by inspectors after a visit from the Care Quality Commission in February. The Practice was found to be good for being caring, effective, safe, well led and responsive. The CQC team found an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Risks to patients were assessed and well managed and staff had the skills, knowledge and experience to provide effective care and treatment. Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
RECORD ACCESS - YOUR CHOICE!
From April 1st patients will have the choice to access their medical records using the internet as well as book appointments and request repeat prescriptions. The information available will be: your medications, allergies and known adverse reactions. Being able to see your record on-line might help you manage your medical conditions. If you would like access to your medical record please fill out a request form at the reception desk and provide photo ID, the reception team will process your application.
MACMILLAN MOBILE INFORMATION
Macmillan provide face to face and confidential cancer information and support anyone with concerns about cancer. The support service has four mobile units and an indoor Infozone that goes to shopping centres and hospital. To check when a mobile information service is in your area go to www.macmillan.org.uk/mobileinfo
SEASIDE MEDICAL CENTRE ACHIEVE CARER FRIENDLY AWARD
Care for the Carers, the Carers Centre for East Sussex, have awarded 'carer friendly' status to the Seaside Medical Centre. The Practice will directly signpost carers, who feel they need support, to Care for the Carers. Claire Fenwick and Jane Willard are care leaders in the practice, responsible for identifying carers, raising awareness of the service through practice communications and working with the Patient Group to develop and promote the service.
DEALING WITH DEMENTIA
We would like to tell our patients about a service available to carers and relatives of someone with dementia. Admiral Nurses can provide diagnosis support, discuss support, and offer coping strategies. The service is run by BUPA and they believe that the home environment is just as important as one that is provided within a care home setting. It also helps families stay together. the service is free. If you need further help and advice then contact, Admiral Nurses on Telephone 01323 886867 or Email firstname.lastname@example.org
NHS Choices (www.nhs.uk) is the UK's biggest health website. Along with articles and reports, the site offers hundreds of videos, interactive tools and listings that allow you to compare services, such as hospitals, GPs, care homes or dentists. You can also rate and comment on any service. You can rate Seaside Medical Centre by searching for Seaside Medical Centre (Eastbourne) and we welcome your feedback.
This service enables you to book and cancel appointments with our practice using the internet. You will need to register with the practice for this service, and once registered you will be given information that will enable you to create your username and password. When your account has been created and activated you will be able to book appointments with available doctors, view existing appointments and cancel appointments if required. If you are wanting to register then please visit the surgery and the receptionists will be happy to help you.