Advice for home isolation
Advice sheet for people who live in the same accommodation
GDPR Questions answered
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LIVING WELL SERVICE
Click here to view the Living Well Presentation.
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GET THE NHS APP - GET MORE CONTROL OF YOUR HEALTH AND CARE
A simple and secure way to access a rang of NHS services on your smartphone or tablet. The NHS App is the first app from the NHS for people across England. You can use it wherever you are, at any time of the day or night. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use 'Patient Access' you can continue to use it. You can use the NHS App as well.
We wish to inform our patients that from January 1st 2020 Dr R Wicks and Dr S Lytton will be working part-time and will therefore need to reduce the size of their patient lists.
As a result of this reduction some patients will be transferred to Dr Omar Pathan who recently joined the Practice and will be working every Tuesday to Friday.
It is important that all doctors have manageable list sizes to practice safely and we appreciate your understanding during these changes.
EVENING, WEEKEND AND BANK HOLIDAY APPOINTMENTS
Evening, weekend and bank holiday GP appointments are now available. Seaside Medical Centre now has access to an Extended Access Service. This service is for patients that need more flexibility to see a GP in the evening, weekend and bank holiday.
Appointments can be booked as normal through Seaside Medical Centre, although you will be seen at a different surgery and not by your own GP. When booking with this service you will be asked by the receptionist if you consent to the GP having access to your full medical records. Unfortunately if you do not consent to this, the service would not be available to you.
We hope our patients will find this additional service beneficial to them as we appreciate it may not always be convenient to access a GP during the day when they may be working.
SEE A GP BY VIDEO WITH LIVI. EVEN AT WEEKEND.
Patients of Seaside Medical Centre can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day-even at weekends. The service is provided free on the NHS.
You can download the LIVI app to your mobile phone or tablet, at the App Store of Google Play. Or visit www.livi.co.uk for more information.
LIVI GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in depth diagnosis based on your medical history.
Get the LIVI app here: https://bit.ly/2ZGrYV0
"MY HEALTH RECORD"
"My Health Record" is a secure online system where patients can view their outpatient letters on any internet-enabled device, e.g. a desktop computer, tablet or smartphone. Patients will receive an invitation letter through the post with their next outpatient's appointment letter. The invitation letter provides the information that a patient needs to enrol, including some unique credentials for the simple enrolment process.
Patients with questions should go to the webpage https://www.esht.nhs.uk/my-health-record. If your questions can not be answered you can complete an online comments and enquiry form which will direct their question to one of the "My Health Record" team who will be pleased to contact you directly.
PATIENTS REGISTERED WITH SEASIDE MEDICAL CENTRE
At Seaside Medical Centre we have a policy regarding changing doctors within the Practice. For more information please click the link below
Policy for requests to change GP at the Practice
YOUTH MENTAL HEALTH DROP-IN FOR 14-25 YEAR OLDS
No referrals, no appointments just drop in!
Following a successful third year for the award winning i-Rock youth mental health service in Hastings, a new service has now opened in Eastbourne. The service is funded through Local Transformation Plan money and provided by East Sussex County Council and Sussex Partnership NHS Foundation Trust in partnership with local youth providers.
Young people aged 14-25 are welcome to drop-in with no referral, appointment or minimum threshold: they will be seen immediately by an experienced member of the team and supported to choose the pathway that best meets their needs. Young people can seek support regarding their mental health, relationships, housing, education, employment or wellbeing.
The service is open on Mondays, Tuesdays and Thursday 11am-6pm and is based at Greencoat House, 32 St Leonards Road, Eastbourne, BN21 3UT. . You can email i-Rock at email@example.com.
DO YOU HAVE DIABETES?
Do you have diabetes? Diabetes is the leading cause of preventable sight loss in the UK. Have you had your free annual eye screening? Want to know more? Talk to your GP or contact the diabetic eye screening programme on 0300 1314 399 or go to this link
CERVICAL CANCER PREVENTION
Jo's Cervical Cancer Trust are the only UK charity dedicated to eradicating cervical cancer and raising awareness of the ways to prevent it is a huge part of that.
Each year around 3,000 women are diagnosed with cervical cancer. In the UK, cervical cancer is the most common cancer in woman under 35. Almost all cases of cervical cancer are caused by a common virus called human papillomavirus (HPV). Cervical cancer is largely preventable through cervical screening and HPV vaccination.
Jo's Trust provide information and support with a dedicated helpline 0808 802 8000. To find out more visit www.jostrust.org.uk
HELP VULNERABLE PEOPLE TO KEEP WARM AND WELL THIS WINTER
As autumn has now arrived we're reminded of the effect colder weather can have on vulnerable people. The health impacts, including death, can occur at relatively mild temperatures and aren't just seen during very severe cold weather. Heart and circulatory conditions are the most common cause of deaths linked to cold weather. Living in a cold home, where damp and mould can thrive, can also make respiratory conditions worse, increase the risk of falls and affect mental wellbeing. For anyone who struggles to keep warm at home the East Sussex Warm Home Check service can help by providing tailored advice and support. A Warm Home Check home visit is also available to eligible households on a low income, and can be particularly beneficial for people more vulnerable to the cold such as older people, families with young children, or those with long term conditions or disabilities. The Warm Home Check offers:
Installation of replacement boilers, central heating systems or home insulation is also possible subject to eligibility and availability. The service currently has funding from National Grid's Warm Homes Fund to install new gas central heating systems free of charge to eligible residents. Homeowners or private tenants living in urban areas of East Sussex who don't currently have mains gas central heating and on a low income can apply. The fund could particularly help vulnerable people living in homes with older types of electric storage heaters, which can be inefficient and costly.
What can you do?
- if you're in contact with anyone who may benefit from advice and support to keep warm at home please signpost them to the Warm Home Check Service, or refer them directly using the simple and secure online from at: www.warmeastsussex.org.uk
The Warm Home Check service is commissioned by East Sussex Public Health and provided by RetrofitWorks and Citizens Advice East Sussex. Visit: www.warmeastsussex.org.uk text WARM to 81400, or call 03444 111 444.
WHEN SHOULD I WORRY?
Your guide to coughs, colds, earache and sore throats.
RECRUITING NEW MEMBERS
Seaside Medical Centre is lucky to have an active Patient Participation Group that meets at the Surgery every 4 months to discuss the business at Seaside Medical Centre. We are seeking new members for the Patient Participation Group, young people, workers, retirees, anyone with a few hours to spare. With the Patient Groups input we endeavour to improve the service and quality of care the Seaside Medical Centre provides their patients. If you would be interested in joining the group or would like more information regarding joining the group then please contact Claire Matthews at the Surgery. Of course we would still encourage anyone that would like to sign up to be a virtual group member to complete the form.
NEW BODY SCANNER
Seaside Medical Centre now has a body scanner for patients to take control of their health. The body scanner takes your weight, height, gives you your body mass index and also your blood pressure. Its very easy to use and provides you with a printout of your results. These printouts can be handed to the reception team to record on your medical notes if your doctor has asked for you to keep track of your blood pressure and weight. The body scanner can be found on the ground floor in the reception foyer. To get a more accurate reading it is important to follow the instructions which includes sitting for 10 minutes before using the machine. If you require assistance using this machine then please ask at the reception desk where someone will be happy to help you.
SEASIDE MEDICAL CENTRE COMES OUT ON TOP AT 92.2%
If you have every been worried about visiting your local GP Practice, knowing other patients have had a good experience can help to set your mind at ease. Thanks to data gathered in the GP Patient Survey you can check how your GP surgery ranks in your area. Twice a year more than a million adults who are registered with a GP in England are sent this survey. Ratings are based on experience of access, making appointments, quality of care, patient health and experience of NHS services when a patient's GP practice was closed. Patients are also asked how likely they are to recommend their practice to others. As headlined in the Eastbourne Herald, Seaside Medical Centre has come out top in this survey with an astounding 92.2% of patients that would recommend the surgery and the care they receive. This information is available on the NHS Choices website. You can read this report also by visiting https://www.gp-patient.co.uk/report?practicecode=G81017. Or you can view your local surgery rankings by entering the location, town or postcode and filtering the list based on NHS Users Ratings, visit https://www.nhs.uk/service-search/gp/locationsearch/4
IF YOU NOTICE 'BLOOD IN YOUR PEE' CAMPAIGN
If you notice blood in your pee, even if its 'just the once' tell the doctor. It could be an early sign of bladder or kidney cancer. Finding it early makes it more treatable, so tell your doctor straight away. BE CLEAR ON CANCER. nhs.uk/bloodinpee
CONSENT FOR ONLINE ACCESS TO YOUR MEDICAL RECORDS
You can now view your coded GP medical record. If you would like to have secure online access to your records, we need to make sure you understand what this involves.
All applications for medical record access must be authorised by a GP or other designated member of the practice team before this is enabled for a registered online user. A GP may wish to review the record and discuss the content with the patient prior to authorising access. Record access will not be enabled for any individual registered with the practice for less than three months except by approval of a GP partner. All patients wishing to see their coded medical records should come into reception and complete the relevant form. We would require photo ID as part of this application. By signing this form you will be giving us permission to proceed with setting up this service for you. If you decide not to join, or wish to withdraw, it will not affect your treatment in any way. Access will be withdrawn to patients that do not use the system in a responsible manner and it is the patient's responsibility to keep their username and passwords secure. Please remember that this process will take 21 days from submitting the relevant form.
NATIONAL DATA - OPT OUT UPDATE
The NHS wants to make sure you and your family have the best care. Your health and adult social care information supports your individual care. It also helps the NHS with research and planning to improve health and care services in England. Unless you have chosen to opt out, your confidential patient information can be used for research and planning.
The significance of this change is that patients cannot opt out via their GP practice anymore. Patients wishing to opt out must contact the NHS centrally. To manage your choice go to https://www.nhs.uk/your-nhs-data-matters/manage-your-choice or ring the helpline on 0300 3035678.
This online service allows you to make or change your decision at any time. You can also download a form to manage a choice on behalf of another individual by proxy. For example, if you are a parent or guardian of a child under the age of 13.
EXTENDED HOURS - TUESDAY EVENING CLINIC
Seaside Medical Centre will now be offering clinics on Tuesday evenings from 6.30pm-8.00pm. You can book an appointment with an Advanced Practitioner and a Health Care Assistant on the day should you require a routine appointment.
CARE NAVIGATION AT YOUR GP PRACTICE. STARTING WEDNESDAY 6TH MAY 2018!!!
WE AREN'T BEING NOSEY!
Data submitted by 56 GPs for over 5,000 consultations demonstrated 15% of the appointments were judged to have been appropriate for another practitioner, self management/pharmacy and another organisation in the practice. So it has been proven that the GP isn't always the best person for a patient to see. Patients could be seen and treated quicker by a nurse, paramedic, advanced nurse practitioner or physiotherapist for example.
NHS England are working with practices to help develop their admin and reception staff to improve efficiency and make sure practices access the right care for them. Reception staff are given training and access to a directory of information about services, in order to help them direct patients to the most appropriate source of help or advice. This may well be a service within the practice but also could be out in the community.
Patients may find the line of questions that the receptionists and admin staff may ask to be intrusive but staff at Seaside Medical Centre have been given specialist training as care navigators and possess additional skills to provide a crucial practice role in improving access to primary care. Care navigation has been introduced to ensure patients have the best care that is available to them.
Evidence shows navigation services can enhance patient and carer experience, reduce unnecessary hospital readmissions and promote living at home. So we do ask our patients to remember when the reception team ask you what you are looking to get from your appointment, they are trying to help you access the best treatment that could potentially be available to you!
Seaside Medical Centre can now offer patients a full contraception service on an appointment basis. Medication, coils, injections and implants are now available. Please ask our receptionists for further information.
Did you know that everyone can access free, impartial and confidential benefits and debt advice? Every year over £13 billion of benefits go unclaimed by people who are entitled to them. Last year the Benefits & Debt Advice Project supported over 10,000 people with benefits and debt advice and helped them claim over £8 million in benefits that they were entitled to but had not been receiving.
Your local NHS fund the project to help people with any benefit issues, concerns or questions they may have. Our service is open to everyone. We help people whose personal circumstances have recently changed, who have recently suffered an illness or disability, or who have a partner who requires looking after. All these situations and more can mean a person's entitlement to benefits can change. We also help a lot of people who have previously had a benefit application turned down.
The project supports a lot of people who have issues with their ill-health or disability benefits. Sometime it isn't always necessary to make an appointment with your GP about your benefit claim and we help many people to complete an accurate and successful benefit application.
You can call us on 0333 344 0681 (03 calls cost no more than national rate calls to 01 or 02 numbers and count towards inclusive minutes), lines open Monday to Friday 9am to 5pm or email us at firstname.lastname@example.org.
NEW ADVANCED CARE PRACTITIONER
Shirley Colvin has now joined Jane Strong at Seaside Medical Centre as our Advanced Care Practitioner. Shirley and Jane's role is an exciting advancement for the Practice in that they will be able to treat certain medical conditions without the direct supervision of a doctor. An Advanced Care Practitioner is licensed to diagnose diseases and conditions and prescribe medications as well as manage patient treatments. With Shirley joining Jane and the team we hope patients will have better access to medical treatment when it is required.
DO YOU THINK YOU COULD BE PREGNANT?
We are often asked what you need to do if you think you are pregnant. The GP no longer tests for pregnancy, the patient needs to buy a pregnancy test from a chemist to determine if they are pregnant. If you find that you are in fact pregnant you do not need to see the GP to be referred to the Midwife, you can now self refer. This will enable you to get a faster appointment to see your midwife who can give advice and who will be able to book you in for your first dating scan.
To make contact with the midwife please visit the website www.esht.nhs.uk/maternity/referral. Just fill in your details and click submit. Your Community Midwife will be in contact with you to book your first appointment.
ONE YOU! WANT TO BE THE HEALTHIEST YOU?
Making better choices today could have a huge influence on our health, whether it be reducing our risk of stroke, frailty in later life, cancer, heart disease or type 2 diabetes. Modern life isn't easy, tempting treats on offer, the comfort of a car when its cold to get to work, technology that allows us to shop at home.
One You is here to help you get back to a healthier you. One You, gives you support to make simple changes, provides you with the tools and encouragement to see the changes through. One You covers a variety, smoking, drinking, eating, moving, sleep, stress, sexual health, weight-loss and diabetes.
If you would like to take the steps and change, speak to your doctor or ask for details at the reception.
CONSENT FOR TEXT MESSAGE REMINDERS AND E-MAILS FOR HEALTH PROMOTIONS AND PRACTICE DEVELOPMENTS
For new patients joining the Practice from 25th May 2018
Due to the General Data Protection Regulations that were introduced on May 25th 2018 we require your consent to contact you with information that isn't directly related to your own medical care. This could be for example changes in practice services, opening hours, invites to attend flu clinics and health promotional talks and information. If you would be happy to consent to this service then please see the team at reception who will be able to provide you with a form to complete.
MEDICINE WASTE CAMPAIGN
Did you know, medicines that are unused and thrown away cost the NHS £300 million of tax payer's money every year? Everyone has a part to play to reduce the waste of medicines, how can you help? If everyone makes small changes then together we can make a massive difference to reducing medicines waste and looking after OUR NHS.
How can you play your part?
- Did you know medicines cannot be re-used once they have left the pharmacy?
- Check your prescription bag and return any unwanted medicines back to the pharmacist whist you are still inside the pharmacy.
- Having regular discussions with your pharmacist and GP will mean you get the right help with taking your medicines.
- If your community pharmacy orders your prescription on your behalf, make sure that they know what medicines your require each month.
- Speak to your pharmacist about booking a medicines use review, to discuss getting the most from your prescription medicines.
- You do not need to make an appointment to see the pharmacist, just pop in and they will help you and answer your questions.
- Speak to your GP practice if your repeat prescription needs updating. Never order medicines that you no longer require.
- Check what medicines you have already at home before you re-order more.
- Did you know that if you don't order a medicine, it will still appear on your repeat prescription next time?
- Remember, don't request more medicines unless you have less than two weeks' supply in your medicine cupboard.
Just think by saving on wasted medicines, the money could be spent on hip and knee replacements, better drug treatment for cancer and alzheimers, recruitment of more community nurses, more scanning equipment, the list is endless.
REPEAT PRESCRIPTIONS - 72 HOURS
Unfortunately to the increasing workload of the doctors and the change in computer systems it has been necessary to increase the processing time of prescription requests. Please allow 3 FULL WORKING DAYS (excluding weekends and Bank Holidays) for repeat prescriptios, with additional time if it then has to be sent to a chemist. If you are in need of a prescription before this time then you will need to make an appointment to see your doctor or advanced nurse practitioner. Prescription requests can not be taken over the telephone by the receptionists or the doctors.
ARE YOU A CARER?
Do you look after a relative, friend or neighbour who couldn't manage without your help or who needs extra help, as they grow older?
If you provide unpaid support to a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems, you ARE A CARER? You might feel that you're doing what anyone else would do in your situation; looking after your mum, son or best friend and just getting on with it. Did you know that carers are eligible for a free flu vaccine? Book with Seaside Medical Centre today and let us know that you are a carer.
Seaside Medical Centre has been given a stamp of approval by inspectors after a visit from the Care Quality Commission in February. The Practice was found to be good for being caring, effective, safe, well led and responsive. The CQC team found an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Risks to patients were assessed and well managed and staff had the skills, knowledge and experience to provide effective care and treatment. Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
RECORD ACCESS - YOUR CHOICE!
From April 1st patients will have the choice to access their medical records using the internet as well as book appointments and request repeat prescriptions. The information available will be: your medications, allergies and known adverse reactions. Being able to see your record on-line might help you manage your medical conditions. If you would like access to your medical record please fill out a request form at the reception desk and provide photo ID, the reception team will process your application.
MACMILLAN MOBILE INFORMATION
Macmillan provide face to face and confidential cancer information and support anyone with concerns about cancer. The support service has four mobile units and an indoor Infozone that goes to shopping centres and hospital. To check when a mobile information service is in your area go to www.macmillan.org.uk/mobileinfo
SEASIDE MEDICAL CENTRE ACHIEVE CARER FRIENDLY AWARD
Care for the Carers, the Carers Centre for East Sussex, have awarded 'carer friendly' status to the Seaside Medical Centre. The Practice will directly signpost carers, who feel they need support, to Care for the Carers. Claire Fenwick and Jane Willard are care leaders in the practice, responsible for identifying carers, raising awareness of the service through practice communications and working with the Patient Group to develop and promote the service.
DEALING WITH DEMENTIA
We would like to tell our patients about a service available to carers and relatives of someone with dementia. Admiral Nurses can provide diagnosis support, discuss support, and offer coping strategies. The service is run by BUPA and they believe that the home environment is just as important as one that is provided within a care home setting. It also helps families stay together. the service is free. If you need further help and advice then contact, Admiral Nurses on Telephone 01323 886867 or Email email@example.com
NHS Choices (www.nhs.uk) is the UK's biggest health website. Along with articles and reports, the site offers hundreds of videos, interactive tools and listings that allow you to compare services, such as hospitals, GPs, care homes or dentists. You can also rate and comment on any service. You can rate Seaside Medical Centre by searching for Seaside Medical Centre (Eastbourne) and we welcome your feedback.
This service enables you to book and cancel appointments with our practice using the internet. You will need to register with the practice for this service, and once registered you will be given information that will enable you to create your username and password. When your account has been created and activated you will be able to book appointments with available doctors, view existing appointments and cancel appointments if required. If you are wanting to register then please visit the surgery and the receptionists will be happy to help you.
PHONE IN TO SPEAK TO A DOCTOR
You can now ring the surgery between 8.00am and 9.00am Monday to Friday to speak with a doctor should you feel you may not need a face to face appointment. If the doctor is speaking to another patient the doctor will return your call within the hour. Call 725667 from 8am for a phone consultation.