COVID-19 Help and Advice

COVID VACCINATIONS GIVEN ABROAD OR NOT SHOWING ON NHS APP 

Recording a vaccine received elsewhere on my GP records and NHS APP 

We have received a number of requests to enter details of COVID vaccines on to our Patient's medical record and the NHS APP.  Although we can add these COVID vaccine details onto a patient's record, it is currently not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS APP.  The vaccine information which appears on the NHS APP is taken from the IT system (NIMS) used in the vaccine centres around the country, not from a patient's medical record.

If you received either one or both of your vaccine doses outside the UK we can enter this onto your medical record.  It would be useful for us to have this information on your health records.  You can email this information to: esxccg.admin-seaside@nhs.net you can attach a photo of the documents you have which provide evidence of the vaccine (including the manufacturer and the date it was given).  This information will show on your medical record and under the medication section of the NHS APP (and it should be possible to print this) but it will not show in the COVID NHS Pass section and unfortunately it is outside our control to change this at the practice.

Any queries regarding this issue please contact NHS 119 or the NHS APP support rather than contacting the surgery:  https://www.nhs.uk/contact-is/nhs-app-contact-us/

COVID BOOSTER INFORMATION

We are aware that patients receiving letters for 3rd dose Covid 19 vaccines and letters for boosters, as well as the public announcement to book your appointment if you are over six months.  The practice is working with our local GP Federation South Downs Health and Care (SDHC).  They will be in contact with patients who are 6 months post second dose, or need a third dose, via text messaging or letters inviting you to attend the vaccination centre at The Crumbles, Pevensey Bay Road, Eastbourne, BN23 6JH.  Please do not contact the practice as we have no further information.  You can email SDHC on sdhc.vaccinations@nhs.net or call 07933821551 for further information following your invitation.  

Please also be advised that SDHC are experiencing an extremely high volume of queries and we would ask for your patience at this time, so please wait for them to make contact with you.  The practice phone lines are extremely busy with regular practice demand - so please hang up if you are calling about COVID Vaccines. 

PATIENTS VACCINATION GUIDE

COVID STATUS CHECKER 

https://covid-status.service.nhsx.nhs.uk/

COVID-19 VACCINATION AND BLOOD CLOTTING INFORMATION

Coronavirus Support Services for Vulnerable Patients

WHAT HAPPENS IF I NEED AN APPOINTMENT?

We are asking that patients attending the surgery for any appointment should arrive with a face mask or other appropriate covering of the nose and mouth.

At the moment due to the pandemic we are operating a little differently.  We are not booking appointments at the door or over the telephone as usual.  If you feel you need an appointment you should ring the surgery and one of our reception team will ask you some questions before putting you in for a telephone call with the clinician.  The clinician will then call you back and triage your problem before asking you down to see them at the surgery.  

We ask during this time that you come alone to the surgery as we can only have the patients being seen by the clinician in the surgery.  Chaperones or family members will be asked to remain outside whilst you are in the surgery.  

Essential blood tests, dressings and baby vaccinations will be continuing by appointment only.  

UP TO DATE SHIELDING ADVICE FOR THE VULNERABLE JAN 2021

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Do's and Don'ts When Visiting the Surgery

WHAT HAPPENS IF I NEED A PRESCRIPTION?

Our prescription service is now paperless.  If you do not have a designated pharmacy for your prescription to be sent electronically, please contact the surgery.  Prescriptions cannot be collected from the surgery.  We are encouraging patients to sign up to our online service.  All we need is an email address, please ring the surgery for more help and advice.

WHAT HAPPENS IF I HAVE TO HOME ISOLATE?

https://www.gov.uk/government/publications/wuhan-novel-coronavirus-self-isolation-for-patients-undergoing-testing/advice-sheet-home-isolation

WHAT HAPPENS IF SOMEONE I LIVE WITH CONTRACTS COVID?

https://www.gov.uk/government/publications/wuhan-novel-coronavirus-self-isolation-for-patients-undergoing-testing/advice-sheet-for-people-who-live-in-the-same-accommodation-as-the-patient

DIABETES ADVICE FOR COVID

Please note Sick day rules if you were to get ill. Also Diabetes and COVID-19 Key Information can be found here: https://www.england.nhs.uk/london/london-clinical-networks/our-networks/diabetes/diabetes-covid-19-key-information/

HELPLINE SUPPORT FOR OUR ARMED FORCES COMMUNITY

HELP AND SUPPORT ADVICE FOR THE ARMED FORCES

We are unable to provide patients with mask exemption letters. Please click below for more information.

Keep Sussex Safe 

https://www.sussexhealthandcare.uk/keepsussexsafe/sussex-covid-19-vaccination-programme/

Be an NHS Volunteer

https://nhsvolunteerresponders.org.uk/i-want-to-volunteer/volunteer-roles

Eastbourne Community Hub

East Sussex Community Hubs: Community Hubs are open across East Sussex to bring extra help for people who need support in coping with the effects of COVID-19.  Volunteers and staff from local councils and the health service will try to get the right assistance to the people who need it most, including helping to arrange food deliveries, or mental health support.  Hubs cannot provide medicines, although there is support to arrange a volunteer to pick up prescriptions.

  • Eastbourne.gov.uk COVID-19 Information - Telephone 01323 679722
  • Hastings.gov.uk COVID-19 Information - Telephone 01424 451019
  • Lewes.gov.uk COVID-19 Information - Telephone 01273 099956
  • Rother.gov.uk COVID-19 Information - Telephone 01424 787000
  • Wealden.gov.uk COVID-19 Information - Telephone 01323 443322



 
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