ARE YOUR DETAILS UP TO DATE?
Due to our new computer upgrade and our new Test Reminder Service we need to ensure the contact details we have for our patients are up to date. It is important that we have the correct telephone numbers including mobile telephone numbers on file. Please could you either come into the Practice and fill in our contact details slip or telephone the Practice and speak to our Reception Team.
REPEAT PRESCRIPTIONS - 72 HOURS
Unfortunately to the increasing workload of the doctors and the change in computer systems it has been necessary to increase the processing time of prescription requests. Please allow 3 FULL WORKING DAYS (excluding weekends and Bank Holidays) for repeat prescriptios, with additional time if it then has to be sent to a chemist. If you are in need of a prescription before this time then you will need to make an appointment to see your doctor or advanced nurse practitioner. Prescription requests can not be taken over the telephone by the receptionists or the doctors.
BOOKING 24 HOURS A DAY
You can now beat the early morning rush and book routine appointments with doctors on the telephone. Patient Partner is a new system that enables you to telephone the Practice on our normal telephone number at any time of the day and night and book, check or cancel an appointment. You will need to press 1 to operate the system. In order to use the system we must have your up to date details on our records. Please listen carefully to which buttons to press. Alternatively during normal opening hours, hold and speak to a receptionist and make your booking accordingly.
The Practice is undergoing changes. We have changed our computer system and this may lead to appointments not running to time during this period. We apologise for any inconvenience this may cause and ask for your patience.
ROUTINE HIV TESTING FOR NEW GP PATIENTS
HIV testing saves lives. Eastbourne Borough has a higher rate of residents who have HIV compared to other areas of East Sussex. Due to this we now routinely offer an HIV self-test as part of every new registration as recommended by Public Health England.
FREE FLU VACCINATIONS, BOOK NOW!
Be vaccinated against flu this year! FREE flu vaccines to all patients that are over 65 years of age. FREE flu vaccines for patients that are pregnant, suffer from diabetes, have lung problems which include asthma and COPD, heart problems and those that have immunity problems. Some people are at higher risk of serious illness and complications or even death if they catch flu, which is why the Department of Health recommends flu vaccinations for them and why Seaside Medical Centre offers their patients this service. If you think you meet the criteria or would like to know if you do, then please ring and enquire and book your appointment now!
NEW PRACTICE NURSES
We are pleased to announce that Nurse Ali and Nurse Kate, our new Practice Nurses has joined Seaside Medical Centre.
ARE YOU A CARER?
Do you look after a relative, friend or neighbour who couldn't manage without your help?
If you provide unpaid support to a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems, you ARE A CARER? You might feel that you're doing what anyone else would do in your situation; looking after your mum, son or best friend and just getting on with it. Did you know that carers are eligible for a free flu vaccine? Book with Seaside Medical Centre today and let us know that you are a carer.
Seaside Medical Centre has been given a stamp of approval by inspectors after a visit from the Care Quality Commission in February. The Practice was found to be good for being caring, effective, safe, well led and responsive. The CQC team found an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Risks to patients were assessed and well managed and staff had the skills, knowledge and experience to provide effective care and treatment. Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
CERVICAL CANCER AWARENESS
Are you up to date with your smear test? Book now, its only 5 minutes that could save your life.
One You is a new campaign from Public Health England. It is aimed at all adults in England and encourages healthy lifestyle changes. The campaign is designed to help people make small changes to reduce their risk of serious illness in the future. One You will help patients consider their own well-being and do something positive for their health. Just go on-line and search One You and take the free health quiz today!
ADVANCED NURSE PRACTITIONER
Jane Strong has joined us as our Advanced Nurse Practitioner. Jane's role is an exciting advancement for the Practice in that she will be able to treat certain medical conditions without the direct supervision of a doctor. An Advanced Nurse Practitioner is licensed to diagnose diseases and conditions and prescribe medications as well as manage patient treatments. With Jane joining the team we hope patients will have better access to medical treatment when it is required.
RECORD ACCESS - YOUR CHOICE!
From April 1st patients will have the choice to access their medical records using the internet as well as book appointments and request repeat prescriptions. The information available will be: your medications, allergies and known adverse reactions. Being able to see your record on-line might help you manage your medical conditions. If you would like access to your medical record please fill out a request form at the reception desk and provide photo ID, the reception team will process your application.
HEALTH HELP NOW
A new innovative website and mobile phone app to help people in East Sussex to understand where they should go for treatment, not sure what to do or who to be contacted has been launched. The HEALTH HELP NOW web app can be found online at healthhelpnow-nhs.net and is free to everyone who lives and works in East Sussex. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment - showing which services near them are open. It will help people to know when to go to A&E, and when not to.
NEW TELEPHONE UPGRADE AT THE PRACTICE
From January 18th 2016 we will be upgrading our telephone system. You will notice that when you ring the Practice at busy times you will be automatically told your 'place in the queue'. This will give you, the patient the option of holding to speak to a receptionist, ringing back at a less busy time or using our on-line services to book, change or cancel appointments. All telephone calls will be recorded for training purposes. The upgrade will improve the overall efficiency of the phone system which is a welcomed improvement at Seaside Medical Centre.
DID NOT ATTEND!
Are you frustrated you can't get an appointment, do you know how many appointments are wasted? In September the Practice had 231 unattended appointments. 134 Doctor appointments and 97 Nurses appointments. If all the appointments that had been unattended were 10 minutes, which we know not to be the case, just over 23 hours of working time was wasted. Patients should understand why it is vital to cancel unwanted appointments. Cancelling appointments couldn't be easier, on-line, by telephone or in person.
MACMILLAN MOBILE INFORMATION
Macmillan provide face to face and confidential cancer information and support anyone with concerns about cancer. The support service has four mobile units and an indoor Infozone that goes to shopping centres and hospital. To check when a mobile information service is in your area go to www.macmillan.org.uk/mobileinfo
CARE FOR THE CARERS DROP IN
Care for the Carers will be holding a drop-in clinic every 1st and 3rd Tuesday of the month from 9am until 12 noon with support worker Mark Tolhurst at Seaside Medical Centre. Mark will be available for help and advice.
Care for the Carers Information
DEALING WITH DEMENTIA
We would like to tell our patients about a service available to carers and relatives of someone with dementia. Admiral Nurses can provide diagnosis support, discuss support, and offer coping strategies. The service is run by BUPA and they believe that the home environment is just as important as one that is provided within a care home setting. It also helps families stay together. the service is free. If you need further help and advice then contact, Admiral Nurses on Telephone 01323 886867 or Email email@example.com
IN-PRACTICE HEALTH TRAINER
Enjoy the benefits and achieve your goals with the help of a free Health Trainer. Clinics take place every Wednesday morning with Liz the Health Trainier. You can be referred by your GP or by self referral. For details ask at the surgery or see the link below.
ALL CHANGE! NHS 111
From March 13th 2013 the out of hours number 03000 24 24 24 will be replaced with 111. This is the new NHS 111 service available 24 hours a day, 365 days a week. This service is available for patients to ring when the Practice is closed and they need medical help or advice. NHS 111 is also available for advice if patients are unsure of which service they require or need reassurance about what to do next. All calls to NHS 111 are handled by a team of highly trained call advisers, supported by experienced clinicians.
NHS Choices (www.nhs.uk) is the UK's biggest health website. Along with articles and reports, the site offers hundreds of videos, interactive tools and listings that allow you to compare services, such as hospitals, GPs, care homes or dentists. You can also rate and comment on any service. You can rate Seaside Medical Centre by searching for Seaside Medical Centre (Eastbourne) and we welcome your feedback.
AUTOMATED TELEPHONE APPOINTMENTS
You can now book, cancel or change future appointments on our automated phone system 24 hours a day
This service enables you to book and cancel appointments with our practice using the internet. You will need to register with the practice for this service, and once registered you will be given information that will enable you to create your username and password. When your account has been created and activated you will be able to book appointments with available doctors, view existing appointments and cancel appointments if required. If you are wanting to register then please visit the surgery and the receptionists will be happy to help you.
PHONE IN TO SPEAK TO A DOCTOR
You can now ring the surgery between 8.00am and 9.00am Monday to Friday to speak with a doctor should you feel you may not need a face to face appointment. If the doctor is speaking to another patient the doctor will return your call within the hour. Call 725667 from 8am for a phone consultation.